911 Warning regarding
VOIP & other compressed Phone Service
911 Dialing and Phone Service Does Not
Function During a Power or Broadband Outage!
911 Dialing does not identify where you
are calling from unless you plan ahead!
Most if not all of these compressed voice services
require some form of interaction between you and the phone service provider. An
example of Voange's follows, but all are similar in some fashion to make sure
the 911 operator can find you in the event of an emergency.
Vonage dialing feature must be activated. To activate 911
Dialing, you'll just have to fill out a short form during the sign up process
that tells us your street address. If you are an existing customer, you can
activate 911 Dialing from the features section in your web account.
With Vonage's 911 Dialing feature, we use the address you provide to determine
the nearest emergency response center and then send your 911 calls to a general
number at that center. When the center receives your call, the operator will not
have your address and may not have your phone number on hand, so you must
provide that information in order to get help. Some local emergency response
centers may not have live operators 24 hours a day. If Vonage learns that this
is the case, we will send your call to a national emergency calling center
instead and a trained agent will contact an emergency center near you to
dispatch help.
Also note that if you move your device to a different location you must update
your 911 Dialing information with your new address. If you add a line to your
account you will need to activate 911 Dialing and register each new location,
for that line as well. You will not be able to reach your local emergency
response center until we confirm that your location has been registered or
updated. You will receive a confirmation email once 911 Dialing has been
activated for your initial location or for a newly registered location.
Traveling with 911
Unlike traditional phone lines, you can use Vonage anywhere. Vonage service is
portable to any location with broadband Internet access. Vonage uses the address
you provide to determine the nearest emergency response center and then sends
your call to a general number at that center. When you move or travel with your
phone adapter, you must update your new location - it's easy - just log into the
features section of your web account and follow the instructions. You will
receive an email confirming your service is activated for 911 Dialing.
Please note that it can take up to several hours before your new settings take
effect.
Service Outages Can Prevent 911 Dialing
911 Dialing and Vonage service do not function during an electrical power or
broadband provider outage. Please see our Terms of Service for more information
about our 911 Dialing feature.
| 